TERMS AND CONDITIONS OF PRODUCT PURCHASE ORDER

1. Product purchase order is a purchase order for a product made by the Buyer to the Vendor containing the product, logistics and packaging method (if any).
2. To carry out purchase order activities, the Buyer must choose the product, logistics and method of ordering in advance and pay off the price listed in the purchase order list.
3. Every purchase order made by the Buyer will be processed by Indonesian Supplies after the Buyer has paid for the purchase order. When the Buyer has paid off the purchase order, the status of the order changes to on hold.
4. Every product, logistics and packaging method ordered by the Buyer and still in a hold status will be reviewed first for availability to the Vendor selected by the Buyer by Indonesian Supplies.
5. If the product or logistics or packaging method ordered by the Buyer is not available, then Indonesian Supplies will look for alternative products to other Vendors.
6. If the price of the product or logistics or packaging method found by Indonesian Supplies is lower/cheaper, then Indonesian Supplies will inform the Buyer in advance and will return the excess funds that are still remaining in Indonesian Supplies to the Buyer.
7. However, if the product price, logistics or packaging method is found to be higher/expensive, then Indonesian Supplies will inform the Buyer. If Buyer so chooses, Buyer may use alternative product, logistics or packaging methods specified by Indonesian Supplies by creating a new purchase order specifically containing only the product, or logistics or packaging methods not provided in the previous purchase order. Otherwise, the Buyer may use third party products or logistics or packaging methods or may cancel the entire purchase order.
8. All risks related to product quality and safety or logistics or packaging methods purchased by the Buyer from third parties are entirely borne by the Buyer without involving Indonesian Supplies.
9. Purchase orders that have been approved by the Buyer and Vendor will be forwarded to the product delivery process. In this stage the order status changes to processing.
10. Vendors and Buyers will receive an electronic letter from Indonesian Supplies containing a notification that the product is in transit.
11. In the shipping process, International Commercial Terms (Incoterms) Ex-Works applies, which means the Buyer has an obligation to bear all costs and risks for the product purchased.
12. After the goods arrive at their destination, Indonesian Supplies will ask for confirmation from the Vendor and Buyer that the ordered product has arrived at its destination properly and on time.
13. If the product ordered is delayed or arrives late, the Indonesian Supplies sales team will notify the Buyer regarding the situation and condition of the product ordered. Meanwhile, the Indonesian Supplies content admin will contact the logistics vendor regarding the problem solving that will be carried out.
14. Any form of late delivery will be subject to a fine of 3% (three percent) to the logistics vendor of the nominal amount of the purchase order if delayed more than 24 hours.
15. If the product ordered is lost during delivery, the Indonesian Supplies sales team will inquire about insurance and refunds to the logistics vendor.
16. In the event that the product is lost during delivery, the Buyer can search for alternative products, logistics and packaging methods from other Vendors and create a new purchase order list.
17. All forms of loss and damage that occur to the product during the delivery process are the responsibility of the logistics vendor.
18. Any loss and damage as referred to in point 17 will be subject to a fine of 15% (fifteen percent) of the total nominal value of the purchase order.
19. After the product has arrived and received confirmation from the Buyer and Vendor, the purchase order status changes to complete.
20. Buyers can provide reviews to Indonesian Supplies regarding the services and products that have been purchased to improve the quality and performance of Indonesian Supplies.
21. All commissions and payments are subject to the terms and conditions of the current Vendor and Buyer membership.

Last Modification: 16/11/2021

Version: 1.2